As with our new online store, here are the usual Frequently Asked Questions (FAQ) regarding any and all things related. Have a question that's not answered here? Please contact me directly, and we can add it!
ORDER TIMELINE: All things considered, we try to ship out orders within 1-2 business days. Delays can happen, and we will let you know if there's anything severely holding up your order. An example timeline is as follows:
- Order placed at 10:00am on Tuesday
- Order gets entered into GHS system on Wednesday morning; order is marked as "processed"
- Order is fulfilled, and shipped Wednesday evening, updated in GHS system
- Order is marked as "shipped" with tracking info
SHIPPING: At this time, all orders are shipped USPS Priority, or USPS International (for our Canadian orders). All orders are shipped from our office/factory at 2813 Wilbur Ave, Battle Creek MI 49037. Shipping is a flat rate based on the order total.
SHIPPING - USA
- $0.01-$14.99 - $8.00 Shipping
- $15.01-$75.00 - $12.00 Shipping
- $75.01+ - Free Shipping
SHIPPING - CANADA
- $0.01-$14.99 - $10.00 Shipping
- $15.01-$75.00 - $15.00 Shipping
- $75.01+ - $20.00 Shipping
SHIPPING - INTERNATIONAL
- $0.01-$80.00 - $35.00 Shipping
- $80.01-$250.00 - $55.00 Shipping
- $250.01+ - Please Inquire
RETURN POLICY: Any unused/unopened products may be returned (less a 10% restocking fee) by contacting us directly and requesting a return.