As with our new online store, here are the usual Frequently Asked Questions (FAQ) regarding any and all things related. Have a question that's not answered here? Please contact me directly, and we can add it!

ORDER TIMELINE: All things considered, we try to ship out orders within 1-2 business days. Delays can happen, and we will let you know if there's anything severely holding up your order. An example timeline is as follows:

  • Order placed at 10:00am on Tuesday
  • Order gets entered into GHS system on Wednesday morning; order is marked as "processed"
  • Order is fulfilled, and shipped Wednesday evening, updated in GHS system
  • Order is marked as "shipped" with tracking info

SHIPPING: At this time, all orders are shipped USPS Priority, or USPS International (for our Canadian orders). All orders are shipped from our office/factory at 2813 Wilbur Ave, Battle Creek MI 49037. Shipping is a flat rate based on the order total. 

      SHIPPING - USA
          - $0.01-$14.99 - $5.00 Shipping
          - $15.01-$60.00 - $10.00 Shipping
          - $60.01+ - Free Shipping

       SHIPPING - CANADA
          - $0.01-$14.99 - $8.00 Shipping
          - $15.01-$60.00 - $12.00 Shipping
          - $60.01+ - Free Shipping

       SHIPPING - INTERNATIONAL
          - $0.01-$80.00 - $30.00 Shipping
          - $80.01-$250.00 - $50.00 Shipping
          - $250.01+ - Please Inquire

RETURN POLICY: Any unused/unopened products may be returned (less a 10% restocking fee) by contacting us directly and requesting a return.

Comments
Mike c.

My order is still showing its being processed i ordered Thursday its monday did it ship how do i know